Please note online orders are dispatched Monday - Friday. We aim to dispatch all orders within 2-3 working days, however dispatch times may be longer during busy periods.

Close

Delivery & Returns

Please note online orders are dispatched Monday - Friday. We aim to dispatch all orders within 2-3 working days, however dispatch times may be longer during busy periods. If you have any questions about our products, delivery options or returns please contact us via email to shop@kettlesyard.cam.ac.uk

Last order dates for Christmas delivery

The dates listed below have been planned in accordance with the last posting dates given by Royal Mail and DHL, however we recommend ordering your Christmas gifts as early as possible due to anticipated delays to postage and courier services during the busy festive season.

UK Standard Shipping via Royal Mail - Sunday 19 December

UK Shipping via DHL - Friday 17 December

Europe Shipping via DHL - Thursday  9 December

Rest of World Shipping via DHL - Thursday 2 December

The last order date for Click & Collect orders is Tuesday 21 December, for collection on Wednesday 22 December.

Kettle's Yard will be closed 23 December - 3 January and no orders will be dispatched during this time. We reopen on Tuesday 4 January.

 

Click & Collect

We offer a FREE Click & Collect service

Orders can be collected from the shop at Kettle's Yard, Castle Street, Cambridge CB3 0AQ during opening hours: Tuesday - Sunday, 11am - 5pm

You will receive an email when your order is ready to collect. We aim to fulfill Click & Collect orders within 2-3 working days, however this may be longer during busy periods. If your order is urgent, please email shop@kettlesyard.cam.ac.uk and we will do our best to accommodate it.

 

Delivery

United Kingdom

UK Standard Shipping via Royal Mail 2nd Class  £3.95

UK Standard Shipping via Royal Mail 2nd Class (Fragile items) £4.95

The following items are shipped via DHL Express £8.00

  • A Way of Life book
  • Unframed Limited Edition Prints
  • Framed Reproduction Prints
  • Large Frames

 

Limited Edition Framed Artist Prints are shipped via DHL Express £25.00

 

Europe

 

IMPORTANT NOTICE:
New EU e-commerce VAT rules came into force on July 1st 2021 ALL orders made by EU customers will now be liable to pay additional import taxes, regardless of their value - previously, it was only true for orders valued over €22.

After July 1, 2021, orders equal to or less than £135/€150 have import VAT applied to them, and orders greater than £135/€150 have import VAT and possible duties applied.

These fees will be charged at destination by the courier at EU-set rates and must be paid before delivery. The responsibility of import taxes & charges falls to the customer, so please check with the local customs office before placing an order.  For more information on Import Taxes, read our Terms & Conditions page.

Read the DHL Customs Clearance Advice page here. Couriers may charge the customer an additional clearance fee to collect this VAT and complete the necessary formalities upon importation of goods. 

 

Europe Standard Shipping via DHL  £16.00

The following items are shipped at Heavy / Special Item Rate via DHL  £24.50

  • A Way of Life book
  • Unframed Limited Edition Prints
  • Framed Reproduction Prints
  • Large Frames

 

Limited Edition Framed Artist Prints are shipped via DHL Express £75.00

Rest of World

Rest of World Standard Shipping via DHL  £24.50

Limited Edition Framed Artist Prints are shipped via DHL Express £75.00


** Please note orders sent internationally may be subject to local customs charges, for which the customer is liable, see our Terms & Conditions **

 

Returns

We hope that you will be happy with your purchase, however if you wish to return your order for any reason you are welcome to do so within 28 days of receipt* for an exchange or refund (*excluding pierced earrings and limited-edition artworks).

Items must be returned in their original packaging, unopened and in saleable condition (except where the item is damaged or faulty).

To return your item

    1. Before you make your return, you should notify us by email to shop@kettlesyard.cam.ac.uk specifying your order number, reason for return, and your name and address.
    2. Following our confirmation, you can then return your item by post to:

      FAO Shop
      Kettle's Yard
      Castle Street
      Cambridge
      CB3 0AQ
    • Please include your name, address and order number in the package. We advise that you retain proof of postage, as we cannot be held responsible for items lost in transit. If you require an exchange, please include details of the replacement product.

    Refunds will be processed within 14 days of receipt of goods. The cost of returning an item must be borne by the customer, and will only be refunded in the case of damaged or faulty items or where an item was sent in error.

    Please note that while items purchased online can be returned in person to the Kettle’s Yard shop, refunds will be issued through the online platform to the card used to pay for the original order. Refunds for online purchases cannot be issued over the shop till.