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Delivery & Returns

UK Standard Shipping  £3.95

UK Heavy Item Shipping (items over 2.5kg)   £8.00

FREE UK DELIVERY on all orders over £75.00

Europe Standard Shipping (order value <£40)   £6.00

Europe Standard Shipping (order value >£40)  £10.00

Europe Heavy Item Shipping (items over 2.5kg)  £16.00

Rest of World Standard Shipping (order value <£40)   £10.00

Rest of World Standard Shipping (order value >£40)  £16.00

Rest of World Heavy Item Shipping (items over 2.5kg)  £24.50


We aim to despatch all orders within 2-3 working days, however this may vary during peak periods such as Christmas. Our working days for the online shop are Monday-Friday.

Last Order Dates for Christmas

Asia, Far East & Eastern Europe - Wednesday 5 December

Australia & New Zealand  - Sunday 9th December

USA & Europe (except Eastern Europe) - Wednesday 12 December

United Kingdom - Sunday 16 December

A full list of last posting dates for all countries is available from Royal Mail here Our last order dates are generally 1 or 2 working days prior to the last posting date to allow for picking and packing.

 

Returns

We hope that you will be happy with your purchase, however if you wish to return your order for any reason you are welcome to do so within 28 days of receipt* for an exchange or refund (*excluding pierced earrings and limited-edition artworks).

Items must be returned in their original packaging, unopened and in saleable condition (except where the item is damaged or faulty).

To return your item

  • 1) Notify us by email to shop@kettlesyard.cam.ac.uk specifying your order number, reason for return, and your name and address.

  • 2) Return your item by post to:

    FAO Shop
    Kettle’s Yard
    Castle Street
    Cambridge CB3 0AQ

    Please include your name, address and order number in the package. We advise that you retain proof of postage, as we cannot be held responsible for items lost in transit. If you require an exchange, please include details of the replacement product.

Refunds will be processed within 14 days of receipt of goods. The cost of returning an item must be borne by the customer, and will only be refunded in the case of damaged or faulty items or where an item was sent in error.

Please note that items purchased online cannot be returned in person to the Kettle’s Yard shop.

 
If you have any questions about our products, delivery options or returns please contact us via email to shop@kettlesyard.cam.ac.uk or by calling +44 (0)1223 748100 (Monday-Friday, 9am-5pm GMT)