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Delivery & Returns

We aim to dispatch online orders within 2-3 working days, however during busy periods this may be longer. Orders are dispatched Monday - Friday from our Cambridge shop.


Click & Collect

Local pickup from Kettle's Yard, Cambridge  - FREE

Orders can be collected free of charge from Kettle's Yard - please select the Local Pickup option at checkout.

You will be notified by email when your order is ready to collect. Please note orders can only be collected during opening hours:

Tuesday 11am – 5pm
Wednesday 11am - 5pm
Thursday 11am - 5pm
Friday 11am - 5pm
Saturday 11am - 5pm
Sunday 11am - 5pm

 

Delivery

 

United Kingdom

UK Standard Shipping via Royal Mail 2nd Class  £3.95

UK Standard Shipping via Royal Mail 2nd Class (Fragile items) £4.95

The following items are shipped via DHL Express £8.00

  • A Way of Life book
  • Unframed Limited Edition Prints
  • Framed Reproduction Prints
  • Large Frames

 

Limited Edition Framed Artist Prints are shipped via DHL Express £25.00

Europe

Europe Standard Shipping via DHL  £16.00

The following items are shipped at Heavy / Special Item Rate via DHL  £24.50

  • A Way of Life book
  • Unframed Limited Edition Prints
  • Framed Reproduction Prints
  • Large Frames

Limited Edition Framed Artist Prints are shipped via DHL Express £75.00

 

IMPORTANT NOTICE:

New EU e-commerce VAT rules came into force on July 1st 2021 ALL orders made by EU customers will now be liable to pay additional import taxes, regardless of their value - previously, it was only true for orders valued over €22.

After July 1, 2021, orders equal to or less than £135/€150 have import VAT applied to them, and orders greater than £135/€150 have import VAT and possible duties applied.

These fees will be charged at destination by the courier at EU-set rates and must be paid before delivery. The responsibility of import taxes & charges falls to the customer, so please check with the local customs office before placing an order.  For more information on Import Taxes, read our Terms & Conditions page.

Read the DHL Customs Clearance Advice page here. Couriers may charge the customer an additional clearance fee to collect this VAT and complete the necessary formalities upon importation of goods. 

 

Rest of World

Rest of World Standard Shipping via DHL  £24.50

Limited Edition Framed Artist Prints are shipped via DHL Express £75.00


** Please note orders sent internationally may be subject to local customs charges, for which the customer is liable, see our Terms & Conditions **

 

Returns

We hope that you will be happy with your purchase, however if you wish to return your order for any reason you are welcome to do so within 14 days of receipt* for an exchange or refund (excluding pierced earrings)

Items must be returned in their original packaging, unopened and in saleable condition (except where the item is damaged or faulty).

To return your item:

  1. Before you make your return, you should notify us by email to shop@kettlesyard.cam.ac.uk specifying your order number, reason for return, and your name and address.

  2. Following our confirmation, you can then return your item by post to:

FAO Shop
Kettle's Yard
Castle Street
Cambridge
CB3 0AQ

Please include your name, address and order number in the package. We advise that you retain proof of postage, as we cannot be held responsible for items lost in transit. If you require an exchange, please include details of the replacement product.


Refunds will be processed within 14 days of receipt of goods. The cost of returning an item must be borne by the customer, and will only be refunded in the case of damaged or faulty items or where an item was sent in error.

Please note that while items purchased online can be returned in person to the Kettle’s Yard shop, refunds will be issued through the online platform to the card used to pay for the original order. Refunds for online purchases cannot be issued over the shop till.